• Integration: Plugs into your systems for instant play
• Allocation: Prioritises and assigns reference IDs, pincodes, and AWBs of items to couriers efficiently.
• Sync: Connects with courier partner systems for on-the-spot updates.
• Inquiry: Get up-to-date tracking data for prompt query resolution.
• Delivery: Ensures delivery as per customer landmarks and preferences

A portal for end customers to track deliveries. This microsite is the window which gives visibility into the article journey, and enables them to interact with the delivery agent.

Proactive SMS and email notifications keep customers, partners and internal stakeholders in the loop at every step.

eTaTrak is integrated into the applications providing data to call centres so that they — and in turn the customers calling them — get instant, up-to-date information.

eTaTrak is equipped with tools that allow for personal interactions aided by technology, enabling RMs to act as last-mile delivery agents while keeping an eye on inventory.

Supervisors are equipped with real-time tracking capabilities for delivery agents, ensuring that deliveries are always optimised for peak efficiency.

All returns are streamlined and pre-configured to ensure an optimal customer experience.

A versatile dashboard that allows stakeholders to generate preset and customisable report structures for detailed stage-specific insights.

Our dedicated software team works closely with clients, ensuring seamless deployments, tailored customisations, and efficient operations.